Orders & Shipping

All lemlem.com orders are shipped from our warehouse in North Bergen, New Jersey, United States of America. All orders placed after 12pm EST will be processed the following business day.


Complimentary Standard Shipping: offer only valid for orders over $400 shipping within the continental U.S., excluding Hawaii and Alaska. 


Domestic Shipping in the US


We currently ship to the contiguous United States via Fedex Ground and Fedex 2Day.

The shipping methods offered during checkout may differ based on your specific shipping address and the items selected. Shipping costs and processing times are as follows:

Continental U.S.: 

  • Standard: $10 - 4 to 7 business days* using FedEx Ground
  • Expedited: $29 - 2 to 3 business days* using FedEx 2Day

 

Hawaii & Alaska:

  • Standard: $35 - 5 to 7 business days* using FedEx Ground
  • Expedited: $49 - 2 to 3 business days* using FedEx Ground

* Delivery times go into effect the business day after you place an order.
lemlem is not responsible for any loss of the products following shipment from lemlem's or its agents’ or mandataries’ facilities to your delivery address. Note that we do not ship to PO boxes. 


International Shipping outside the US


Duties and taxes vary by country, and customers are responsible for any customs or duties that may be assessed by their country when the package arrives. We do not accept responsibility for orders not accepted due to failure to pay duties and taxes.

All international packages are sent via Fedex with tracking information and estimated delivery in 5 to 10 business days.

Orders will incur a shipping fee of $35.00 to Canada and Mexico, and $47.00 to all other international locations. 

If the import fees on an international package are not paid upon receipt, the package will be returned to us. If the shipment is refused, the package is undeliverable, or the import fees are not paid, you will be responsible for the original shipping charges as well as the return shipping and import fees.

All international orders are final sale.



Final Sale


Please note that final sale items cannot be returned for a refund or an exchange. All final sale items are marked as such on their product pages and no returns or refunds can be issued for this merchandise.



Payments


lemlem.com accepts the following payment methods: Visa, MasterCard, American Express and PayPal.The applicable sales tax will be collected at checkout.

Promotional discount codes may never be combined.

 


Defectives merchandise


Part of the beauty of each lemlem piece made in Ethiopia, is its handwoven delicate fabric. Due to this production technique, slight imperfections and/or color variations may occur.

We advise dry cleaning all items to best care for your lemlem item.

If you receive your garment and feel there is a quality issue or that it is defective within 14 days of delivery, you may contact shop@lemlem.com to discuss available options. We ask that you send over photos of the incorrect/damaged merchandise for our reference