Orders & Shipping
All lemlem.com orders are shipped from our warehouse in North Bergen, New Jersey, United States of America. All orders placed after 12pm EST will be processed the following business day. Saturday, Sunday, and holidays are not considered business days for order processing.
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Holiday Shipping & Delivery
For delivery on time for the Holidays (Saturday, December 23, 2023) please order prior to the dates below according to your location and preferred shipping method.
For delivery in the U.S. including Hawaii and Alaska:
- Standard: Order by Wednesday, December 13th 2023
- Expedited: Order by Sunday, December 17th 2023.
For delivery to Puerto Rico:
- Standard: Order by Wednesday, December 13th 2023
For International orders (delivered outside of the U.S.):
- Express Courier: Order by Friday, December 15th 2023
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Domestic Shipping in the US
We currently ship to the contiguous United States via FedEx Ground and FedEx 2Day.
The shipping methods offered during checkout may differ based on your specific shipping address and the items selected. Shipping costs and processing times are as follows:
Continental U.S.:
- Standard: $10 - 4 to 7 business days* using FedEx Ground
- Expedited: $29 - 2 to 3 business days* using FedEx 2Day
Hawaii and Alaska:
- Standard:$35 - 5 to 7 business days* using FedEx Ground
- Expedited: $49 - 2 to 3 business days* using FedEx 2Day
Puerto Rico:
- Standard: $67 - 5 to 7 business days* using FedEx Ground
* Delivery times go into effect the business day after you place an order
Complimentary Standard Shipping Offer: Valid for orders over $400 shipping within the continental U.S., excluding Hawaii and Alaska.
lemlem is not responsible for any loss of the products following shipment from lemlem's or its agents’ or mandataries’ facilities to your delivery address. Note that we do not ship to PO boxes.
International Shipping outside the US
Orders that are to be delivered to an address outside of the United States (“International Order”) are processed by our third party business partner, Global-e U.K. Limited (“Global-e”).
We offer express shipping on all international orders. The shipping methods offered during checkout may differ based on your specific shipping country and the items selected. Shipping costs, timelines and applicable duties and taxes information will be displayed at checkout and will vary based on shipping destination.
All international orders are final sale and are ineligible for return.
Final Sale
Please note that final sale items cannot be returned for a refund or an exchange. All final sale items are marked as such on their product pages and no returns or refunds can be issued for this merchandise. Orders shipped internationally and to Puerto Rico are considered final sale as well.
Payments
lemlem.com accepts the following payment methods: Visa, MasterCard, American Express and PayPal. The applicable sales tax will be collected at checkout.
Promotional discount codes may never be combined.
Defectives merchandise
Part of the beauty of each lemlem piece made in Ethiopia, is its handwoven delicate fabric. Due to this production technique, slight imperfections and/or color variations may occur.
We advise dry cleaning all items to best care for your lemlem pieces.
If you receive your garment and feel there is a quality issue or that it is defective within 14 days of delivery, please contact us at shop@lemlem.com to discuss available options. We ask that you send over photos of the incorrect/damaged merchandise for our reference.