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Shipping & Returns

Domestic Shipping

All orders are shipped from our third-party warehouse in New Jersey. After placing an order, you will receive a confirmation email including your order number and the list of items purchased.

We are currently unable to offer overnight shipping or ship to PO Boxes. We cannot be responsible for lost or stolen packages.

Transit times do not include Saturdays, Sundays or holidays.

Tracking information will be updated after your order has shipped.

All lemlem orders are shipped from our warehouse in New Jersey.

Continental United States:
- FedEx Ground: $10.00
- FedEx 2-Day: $29.00

Alaska and Hawaii:
- FedEx Ground: $35
- FedEx 2-Day: $49

International Shipping

For deliveries in Europe, you can shop from our www.lemlemeurope.com website.

Due to the high cost of shipping, all International Orders are Final Sale. We cannot be responsible for lost or stolen packages.

All international packages are sent via FedEx International Priority or DHL Express Worldwide. Both shipping providers feature tracking and gets orders to all major markets in 3-5 business days.

Canada
-FedEx International Priority: $35

Mexico
-FedEx International Priority: $35

Australia
-FedEx International Priority: $47

Europe
-FedEx International Priority: $47

All Other International
- DHL: $47

Duties and taxes vary by country, and customers are responsible for any customs or duties that may be assessed by their country when the package arrives. We do not accept responsibility for orders not accepted due to failure to pay duties and taxes.

If the Import Fees on an international package are not paid upon receipt, the package will be returned to us. If the shipment is refused, the package is undeliverable, or the Import Fees are not paid, you will be responsible for the original shipping charges as well as the return shipping and Import Fees.

Final Sale

Please note that all International Orders and any items purchased on-sale are Final Sale

Returns

We want you to be completely happy with your order. If for any reason you are not satisfied, lemlem accepts domestic returns of unworn, unwashed, undamaged merchandise with all tags attached, for a refund within 14 days of delivery.

In addition, all Swim items must have their hygienic liners attached, as well as merchandise tags.

We reserve the right to refuse returns on merchandise that does not meet these policy requirements.

This policy excludes Final Sale items and all International orders which ship from the US warehouse, which are not eligible for return or exchange.

All sale items are considered Final Sale.

Please reach out to shop@lemlem.com to receive an RA# and begin the returns process.

All returns require an RA# to be processed. Any returns received without an RA# are subject to store credit.

Customers will be notified via e-mail when the return has been processed by our warehouse and credited to the original purchaser's credit card. Refunds can only be issued in the form of original payment.

Refunds will include sales taxes if your order has been sent to a destination within the US. Shipping costs are non-refundable.

Please note we are unable to process exchanges. If you wish to exchange your purchase for an alternate size, color, or style, please create a new order from the website.

Defective Merchandise

Part of the beauty of each lemlem piece made in Ethiopia, is its handwoven delicate fabric. Due to this production technique, slight imperfections and/or color variations may occur.

We advise drycleaning all items to best care for your lemlem item.

If you receive your garment and feel there is a quality issue or that it is defective within 14 days of purchase, you may contact shop@lemlem.com to discuss available options. We ask that you send over photos of the incorrect/damaged merchandise for our reference.